Last Updated: 02 May 2025

At Josephina Lace, we value your privacy and are committed to protecting your personal information. This Privacy Statement outlines how we collect, use, store, and share your data when you visit josephinalace.com, make purchases, or interact with us.

Information We Collect

We collect various types of information, including:

1. Information You Provide:

    • Personal details, such as name, email, address, phone number, and payment information, provided when creating an account, placing an order, or contacting us.
    • Preference information, such as sizes or favourite styles, when you interact with our shop.

2. Information Collected Automatically:

    • Browsing data, such as IP address, browser type, device used, pages visited, and time spent on the website, collected via cookies and similar technologies.
    • Information about interactions with promotional emails, such as open and click-through rates.

3. Information from Third Parties:

    • Data from social media platforms when you use your Facebook or Google account to log in.
    • Information from payment partners to process transactions.

How We Use Your Information

We use your data to:

  • Process orders, manage deliveries, and provide customer support.
  • Personalise your website experience, recommending products based on your preferences.
  • Send marketing communications, such as newsletters and promotions, with your consent.
  • Analyse website performance and improve our services.
  • Comply with legal obligations, such as issuing invoices and adhering to tax regulations.

Sharing Your Information

We share your information only in the following circumstances:

  • Service Partners: With companies that assist us in operations, such as shipping providers (Royal Mail, FedEx), payment processors (PayPal, Stripe), and hosting services.
  • Marketing Partners: With advertising platforms, such as Google Ads and Meta, to display personalised ads, with your consent.
  • Legal Obligations: When required by law or to protect our legal rights.

We do not sell your personal information to third parties.

Storage and Security

Your data is stored on secure servers located in the European Union, in compliance with the General Data Protection Regulation (GDPR). We implement security measures, such as SSL encryption and two-factor authentication, to protect your information from unauthorised access.

Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal information.
  • Request data portability.
  • Withdraw consent for data use.
  • Lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.

To exercise these rights, contact us at josephinalace@josephinalace.com.

International Transfers

As we operate globally, your data may be transferred to countries outside the UK, such as the United States or the European Union, where our servers are located. We ensure these transfers comply with applicable data protection laws.

Updates to This Statement

We may update this Privacy Statement to reflect legal or operational changes. We will notify you of significant changes via email or through a notice on the website.

Contact

If you have questions about our Privacy Statement, please contact us:

josephinalace@josephinalace.com