Privacy Policy

Josephina Lace ('we', 'us', and 'our') respect and protect the privacy of visitors to our website and our customers who use our services. To ensure transparency, this Privacy Policy describes our information collection and handling practices when you access content we own or operate on the website located at https://www.josephinalace.com/, or any other websites, pages, features, or content we own or operate, including those that integrate with our PayPal and Octolize Flexible Shipping Ltd APIs, and related services (hereinafter collectively referred to as 'services').

As per Paypal's Policy (our third party payment processor) we do not store credit card details nor do we share customer details with any third parties

Please take a moment to read this Privacy Policy carefully. If you have any questions about this Privacy Policy, kindly contact us at  josephinalace@josephinalace.com

Acceptance of Privacy Policy

By accessing and using our Services, you signify acceptance to the terms of this Privacy Policy. Where we require your consent to process your personal information, we will ask for your consent to the collection, use, and disclosure of your personal information as described further below. We may provide additional "just-in-time" disclosures or additional information about the data collection, use and sharing practices of specific Services. These notices may supplement or clarify our privacy practices or may provide you with additional choices about how we process your data.

If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of our Services.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, and when required by law, we will notify you of changes to this Privacy Policy. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Services prior to the change becoming effective.

Personal Information Collected

We collect personal information to provide you with our Services. When we require certain personal information from users it is because we are required by law to collect this information or it is relevant for specified purposes. Any information you provide to us that is not required is voluntary. You are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve you as effectively or offer you all of our Services when you do choose not to share certain information with us.

For example, we collect personal information which is required under the law to open an account, add a payment method, or execute a transaction.

Information we collect

  • When you create an account on this website with the purpose to purchase an item or create a Wish List you will enter your name, address, email address and a password only!
  • If you wish to sign up for our free e-newsletter you will only enter your email address
  • Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. Josephina Lace will not have access to that information at any time. 
  • We  do not store credit card details nor do we share customer details with any third parties

Use, storage and disclosure of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes: 

  • To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information;
  • To meet our contractual commitments to you;
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
  • If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you;
  • If you are a new customer, we will only contact you when you have provided consent and only by those means for which you provided consent; and
  • To assist fraud protection and minimise credit risk.

If you do not want us to use your data for our use you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or can do so by sending us an email to josephinalace@josephinalace.com at any time. 

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

As per Paypal's Policy (our third party payment processor) we do not store credit card details nor do we share customer details with any third parties.

We may disclose your personal data outside of our group:

  • We will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.

Security

​​​​​​​​​​​​Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.  You should choose a password that is not easy for someone to guess. 

Third party links

  • You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
  • When you create a shopping account while ordering online you will be given the option to receive information from Josephina Lace by e-mail about products, promotions or special offers which we feel may be of interest to you.  
  • In the event that you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the registration process or when you go through the checkout to pay for your products. You may unsubscribe from our contact list at any time by simply clicking on the “unsubscribe” button on the top of the promotional email you received, by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at josephinalacet@josephinalace.com or calling us on 01462 713 515  between 9am and 6pm Monday to Saturday.
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so, for the purpose of further investigations

How we Protect and Store Personal Information

  • We understand how important your privacy is, which is why we maintain (and require our service providers to maintain) appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the personal information you entrust to us.
  • We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations. 
  • For example, we use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and no employees or even computer engineers have access to sensitive information related to Josephina Lace’s website or its customers’ sensitive information, such as date of birth and credit card details. The website and/or domain www.josephinalace.com and is hosted and powered by Hostinger, a very reputable technology company with offices in many different parts of the world.
  • However, we cannot guarantee that loss, misuse, unauthorised acquisition, or alteration of your data will not occur, as we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including e-mail, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address  josephinalace@josephinalace.com or telephone number 01462 713 515  

Children’s Personal Information

We do not knowingly request to collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, we will require the user to close his or her account and will not allow the user to continue any transaction. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of 18 using our Services so we can take action to prevent access to our Services.

Last update in August 2025