Cookies Policy

Privacy and the Use of Cookies

Cookies are small files stored on your computer when you visit certain web pages and are present on the company website http://www.josephinalace.com. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on http://www.josephinalace.com/ you will need to have cookies enabled. If you do not wish to enable cookies, you will still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled but see ‘Managing Cookies’ for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in the cookies we create, but we do use encrypted information gathered from them to help improve your personal experience of the site.

We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, along with any other applicable UK data protection and consumer legislation

When you shop on this website our third-party payment processors will ask you to input and collect personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

At the time of your purchase our third party providers may collect information about where you are on the Internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").

Our third-party payment processors may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

Use and Disclosure of your Personal Information

We confirm that any personal information which you provide to us (or which is available on public registers) and any User Information from which we can identify you is held, in accordance with the registration we have with the Information Commissioner's Office (ICO). We use your information only for the following purposes:

Processing your orders (by our third-party Payment Processors);

For statistical or survey purposes to improve this website and its services to you;

To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you;

You agree that you do not object to us contacting you for any of the above purposes whether by e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the UK GDPR and the Data Protection Act 2018.

When you create a shopping account while ordering online you will be given the option to receive information from Josephina Lace by e-mail or in writing, about products, promotions or special offers which we feel may be of interest to you;

Your Personal Information may be disclosed to reputable third parties who will help process your order. That information is processed securely and privately by the third party payment processors that Josephina Lace uses. All such third parties are aware they must treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any company for their mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.

Unsubscribing from our Personal Database

You may unsubscribe from our contact list at any time by clicking on the button “unsubscribe” on the promotional email you received, by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by e-mailing us at josephinalace@josephinalace.com or calling us on 01462 713 515 between 9am and 6pm from Monday to Saturday (GMT).

Change to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.